Privacy Policy

Effective Date: 29 June 2026

At ZE'RA Leather Namibia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, request a quotation, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Full name
Company name
Email address
Telephone number
Delivery and billing address
Payment information (processed securely through third-party payment providers)
VAT number (where applicable)

Order Information

Products purchased
Branding specifications
Artwork and logos supplied
Order history
Delivery preferences

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Date and time of your visit
Referral source

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

Process orders
Prepare quotations
Manufacture custom products
Deliver purchases
Provide customer support
Respond to enquiries
Improve our website and services
Send order updates
Send marketing communications (only where permitted or requested)
Comply with legal obligations

3. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional material, we may send you:

Product launches
Special offers
Company news
Corporate gift ideas
Monthly newsletters

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Cookies

Our website may use cookies to:

Improve website functionality
Remember your preferences
Analyse website traffic
Enhance your browsing experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers who assist us with:

Payment processing
Courier and delivery services
Website hosting
Email communications
IT support
Legal or regulatory compliance

These providers are required to protect your information and use it only for the services they provide to us.

6. Payment Security

ZE'RA Leather does not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers using industry-standard encryption.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your information, no online system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Meet legal and accounting requirements
Resolve disputes
Maintain business records

After this period, your information will be securely deleted or anonymised where appropriate.

9. Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw consent for marketing communications
Request a copy of your stored information

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is intended for business and general consumer use and is not directed toward children under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

ZE'RA Leather Namibia

Website: www.zeraleather.com

Email: sales@erholdings.net

Phone: +264 81 318 1600

Windhoek, Namibia

Your Trust Matters

At ZE'RA Leather, we believe that quality extends beyond our handcrafted leather products—it includes the way we protect your personal information. We are committed to handling your data with the same care, integrity, and professionalism that goes into every product we create.